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Solutions Data Center

CGI Advantage Collaboration Resource Library

CGI Advantage Collaboration Resource Library is to help foster report and dashboard sharing throughout the CGI Solutions community.

CGI Solutions Support Center

Obtain CGI Advantage,CGI Utilities and CGI Insurance Solutions support from one unified site. You will only need to log into one place to take care of all your support needs. With the new site, you can:

  • Submit CGI Advantage, CGI Utilities and CGI Insurance Solutions support issues, and view issues submitted by your co-workers and on-site CGI consultants.
  • Search issue solutions for answers.
  • Download fix packs and documentation for your products.
  • Suggest an enhancement for CGI Advantage, CGI Utilities and CGI Insurance Solutions and related products, and track its status online.
  • Discuss CGI Advantage,CGI Utilities and solutions with other clients in the discussions area.
  • View the client matrix to identify release and contact information for other sites.

Customer Support Hours of Operation

CGI Advantage       CGI Utilities      CGI Insurance Solutions      

If you have questions related to SSC access, product listings, or performance please reach out to the Advantage PMO at USIS-G&H-ACHS-PMO-User-Access-Support@cgi.com

If you are seeking support for a solution that is not identified above then click on the following link to access a more comprehensive list of CGI’s support site:
http://www.cgi.com/en/client-support-sites

CGI Advantage Contact

Monday through Friday: 8:00 AM to 9:00 PM EST

Customer Support is available to you:

  • (800) 321-0267 - see hours of operation
  • (703) 564-9159 – available 24/7
  • CGI Solutions Support Center - available 24/7
  • 11325 Random Hills Rd, Fairfax, VA 22030

CGI Trade360 Contact

24X7 Customer Support is available to you:

CGI Utilities Contact

Monday through Friday: 8:00 AM to 5:00 PM CST

Customer Support is available to you:

  • opengrid.us@cgi.com
  • Priority Hotline 24/7 (Production Critical Only) 1-855-716-5758
  • CGI Solutions Support Center
  • 3700 West Sam Houston Parkway South,
                                            Suite 500, Houston, TX 77042

CGI Insurance Solutions Contact

  • Availability varies depending on the terms of your Ratabase license agreement. Service levels can be negotiated as part of the contract and vary based on whether you are a CGI hosted client, Managed SAAS, or a licensed product support client because the duties regarding maintenance of the system vary based on the application model selected.

  • Access to Customer Support is available to you:

HSBC Production Support Contact
24X7 Customer Support is available to you:

  • CGITrade360.HSBCSupport@cgi.com
  • 1.866.371.8038